Refund Policy

1. Return Period

We offer a 30-day satisfaction guarantee from the date of purchase. If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be unopened and in its original packaging
• The product must be in the same condition as when you received it
• You must have proof of purchase (order confirmation or receipt)
• The return request must be made within 30 days of delivery

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at contactus@glaxyronovorgae.world with your order number
2. Provide a reason for the return
3. Wait for return authorization and shipping instructions
4. Package the product securely in its original packaging
5. Ship the product to the address provided by our customer service team

4. Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10-14 business days.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order. In such cases, we will provide a prepaid return shipping label.

6. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened or used
• Products damaged due to misuse or negligence
• Products returned after the 30-day return period
• Products without proof of purchase

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

9. Cancellations

You may cancel your order before it ships. Once an order has been shipped, our standard return policy applies. To cancel an order, please contact us as soon as possible with your order number.

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

11. Contact Us

For questions about returns or refunds, please contact us:

• Email: contactus@glaxyronovorgae.world
• Address: 2317 Moore Ave, Fullerton, CA 92833, United States

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new policy.